Enter your access code to continue.
World Class Manager
In partnership with
The Digital Support Technician standard has two routes, and they carry different Knowledge and Skills. Tell the coach which one is yours and it will only ever cite the KSBs that count for you.
The whole standard on one page, mapped to your route and to the two EPA methods. Mark what you have evidenced, see the gaps at a glance, and take any one of them straight to your coach.
Everything that has to be in place before the EPAO will open your EPA window. Tick them off as they land.
Apprenticeships come with their own language. Here is what the words on your programme actually mean.
The La Fosse scheme of work, with the KSBs each workshop covers and what you should walk away having produced. Green codes are ones you have already marked as evidenced.
Most tools like this draw on one thing: the open internet. This coach draws on the World Class Manager method, the experience of 250,000+ managers, and the Digital Support Technician apprenticeship standard you're working toward.
A CPD-accredited programme used by 1,000+ organisations across 50 countries: the frameworks for difficult conversations, clear communication, prioritisation and influencing without authority that support work lives on.
All 50 KSBs in ST0120, both routes, both EPA methods, the gateway rules and the 13-month La Fosse scheme of work. The coach knows it cold, and knows which half is yours.
The real tickets, systems, users and colleagues you bring to it. The coach fuses method and standard with your own situation, so the advice actually fits your job and your evidence.
The coaching foundation this coach is built on: CPD-accredited and used across every sector worldwide.
Illustrative examples of the reflections a Digital Support Technician apprentice might capture after a session: the raw material of a strong portfolio.
We'll send you a short summary and the full transcript.